SUPPORT
What is getting in the way?
Try the steps below first. If the issue remains, send us an email.
01The camera view is blank
Open device settings and allow camera access for the app. If access is already on, fully close and reopen the app.
02Photos are not saved to Photos
Check the photo-saving option in the app and allow Photos or media access in device settings. A copy may still be available in the in-app gallery.
03Background blur is unavailable
Background blur is available only when the selected lens and device provide the required capture information. The app does not force an artificial effect when that information is unavailable.
04A photo is missing from the picker
Choose the photo in the system photo picker. If photo access is limited, change the allowed items in device settings.
05I need to restore or cancel a subscription
Use Restore Purchase in the app settings to check the same store account again. Manage renewal or cancellation with Apple on iPhone or Google Play on Android.